RPG’s Data Privacy Policy
Effective: 1st December 2021
Updated: 24th April 2026
This privacy policy explains how Resourceful People Group Limited (“RPG”, “we”, “us”) collects, uses and protects your personal data.
Our contact details
Name: Steve Botterill c/o Resourceful People Group Limited Reg. 13651671
ICO Cert: ZB302374
Address: 91 Northwood End Road, Haynes, MK45 3QD
Phone Number: 01234 989100 / 07484 293747
E-mail: info@resourcefulpeoplegroup.com
Web site: www.resourcefulpeoplegroup.com
The type of personal information we collect
We currently collect and process the following information:
- Past and current employee data required to employ/pay (DOB, NI#, tax records, bank details, DOS), pay and performance data
- Third-party associates and contractors, including contact, services, contractual and payment details
- Potential, existing and previous clients:
- including name, email, address, phone numbers / contact details,
- type of work expected & performed,
- minutes/notes of meetings undertaken.
- Client and supplier payment details
- Supplier bank details
- Pension scheme data, that may refer to individuals (despite best efforts to anonymise)
- When working with a client RPG will work with the client’s information in accordance with RPG’s privacy policy.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Any work with you as a client, in relation to quotation, preparation and delivery of the work product.
- Marketing campaigns
- Client survey and analysis
- Employ staff to RPG
- Payment of suppliers
- Development of client base and case studies
- RPG’s own website &/or contact form
We also receive personal information indirectly, from the following sources in the following scenarios:
- Government 3rd parties such as tax offices
- Third parties who will ‘connect’ future clients
We use the information that you have given us in order to support the services we provide our clients.
We may share this information with formal government offices, payroll providers, financial institutions.
We do not sell any personal data to third parties although we reserve the right to share personal data with trusted third parties where necessary to deliver our services or meet legal obligations or payment requirements.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent (when requested, including using the website). You are able to remove your consent at any time. You can do this by contacting info@resourcefulpeoplegroup.com
(b) We have a contractual obligation – such as where processing is necessary to deliver services to clients
(c) We have a legal obligation – such as for compliance with tax, employment and regulatory requirements
(d) We have a legitimate interest – such as to operate and improve our business, provided these do not override your rights
How we store your personal information
Your information is securely stored on the Company’s IT infrastructure which is also secured on cloud-based systems, utilising access controls with appropriate technical measures. Where sensitive data is used passwords will also be adopted where practically feasible.
We also utilise a cloud based Customer Relationship Management (CRM) Software and access that through both the computer and phone app’s – whilst utilising the apps built in security features.
We actively use a number of assessment platforms including but not limited to such as “Insights Discovery Personality Profiling” and “AQai Assessment & Coaching” where individuals will voluntarily submit their own personal details onto these respective platforms. The individuals and also RPG are therefore bound by their respective privacy policies for each platform.
We also utilise a VOIP communication system, linking a desk phone and mobile through an online system provided by Talk UK, again utilising the apps built in security features.
We will actively review the retention of data on an annual basis.
We retain personal data only for as long as necessary for the purposes it was collected. Typical retention periods include:
- Client data: up to 5 years after the end of the relationship
- Financial records: up to 6 years (to comply with legal requirements)
- Marketing data: until consent is withdrawn
After this period, data will be securely deleted or anonymised unless we are required to retain it for legal or regulatory reasons.
International Transfers
Some of our service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience and analyse website usage.
These may include:
- Functional cookies (to enable website operation)
- Analytics cookies (to understand usage patterns)
Where required, we will obtain your consent before placing non-essential cookies.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights although we reserve the right to require proof of identiy before accepting and responding to a ‘qualified’ requests. If you make a ‘qualified’ request, we will respond within one month in accordance with applicable law.
Please contact us at info@resourcefulpeoplegroup.com or via Data Controller, Resourceful People Group, 91 Northwood End Road, Haynes, MK45 3QD if you wish to make a request.
In summary we endeavour to treat personal data with the same care, integrity and professionalism that we bring to our work with clients.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@resourcefulpeoplegroup.com with a subject header of DATA PRIVACY REQUEST.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
